PRODUCT RETURN POLICY
To qualify for refund or replacement, items must be returned in their original packaging with all tags and stickers attached. Please submit your request using our automated RMA System.
We will not accept returned merchandise without a Return Material Authorisation (RMA) number. Returns received without authorisation will not be processed for refund or exchange.
1. Create a Request for RMA by logging in to our RMA website. If you do not have an account yet, please click 'Create an Account' and provide accurate information such as name, shipping address and a valid email address.
2. Please provide a detailed description of the reason for returning the product.
3. We will review your request within 2 business days, do not send your item until you have received an RMA Number. You will receive a notification email when your RMA Request is approved. You can also log in to our system anytime to check the status of your request.
4. Upon receiving an RMA Number, login to our website to print your RMA form and packaging slip. Write the RMA Number on the outside of the parcel. Ship your item.
5. You can monitor the status of your return (24x7) by logging into our website.
An item must be returned in the original manufacturer packaging so we recommend you keep your packaging for at least the first 90 days after purchase.
Writing the RMA Number on the outside of the parcel will ensure your return is handled promptly.
